Shipping policy

At Zayveroi, we are committed to delivering your fine jewelry and luxury timepieces with the highest level of care, security, and professionalism.

Order Processing Time

All orders are processed and dispatched within 3–7 business days from the date of purchase.

Once your order has been shipped, you will receive a confirmation email with tracking details.

Shipping Method & Insurance

All shipments are:

  • Fully insured

  • Securely packaged to protect high-value items

  • Handled by trusted and reputable carriers

  • Complimentary worldwide (Free Shipping on all orders)

Insurance coverage applies until the package is successfully delivered to the shipping address provided at checkout.

Delivery Time

Estimated delivery time is 3–5 business days after dispatch.

Please note that delivery times may vary slightly depending on destination country, customs procedures, or carrier operations.

Lost or Missing Shipments

In the unlikely event that a shipment is confirmed lost in transit:

  • The customer will be offered either
    (a) a full refund, or
    (b) a replacement of the same item, subject to availability.

All claims for lost shipments must be reported within 7 days of the expected delivery date.

We will coordinate directly with the carrier and insurance provider to resolve the matter promptly and professionally.

Returns & Exchanges Policy

Due to the high-value and luxury nature of our products, all returns are handled with strict quality control procedures.

Return Eligibility

To be eligible for a return:

  • The request must be submitted within 14 days of delivery

  • The item must be unused, unworn, and in original condition

  • All original packaging, certificates, tags, and documentation must be included

  • The item must not show any signs of wear, resizing, alteration, or damage

Non-Returnable Items

The following items are not eligible for return:

  • Custom-made or personalized items

  • Resized or modified products

  • Final sale items (if applicable)

Return Process

To initiate a return, please contact our support team at:

ayyildizsevgi031@gmail.com

Once your return is approved, detailed instructions will be provided.

Returns must be shipped securely and insured. Unauthorized returns will not be accepted.

Refunds

Once the returned item has been received and inspected:

  • Refunds will be issued to the original payment method

  • Please allow 5–10 business days for processing

We reserve the right to refuse returns that do not meet the above conditions.